“HCL” walk-in for Technical Support Engineer@ in Bangalore
Jobrole: Technical Support
Company Name
|
HCL
|
Jobrole
|
Technical Support
|
Education
|
Any Graduate
|
Experience
|
1 - 3 Years
|
Location
|
Bangalore
|
Website
|
www.hcl.com
|
Bangalore Walk-In Date :30 Aug - 03 Sep 2016Walk-In Time 11:00 AM - 03:00 PM
Job Description:
- Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customers end users.
- Route problems to internal 2nd and 3rd level IT support staff.
- Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
- Administer and provide User account provisioning.
- Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
- Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
- Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs.
- Perform user account management activities.
- Escalate complex problem to appropriate support specialists.
- Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products.
Documents to Carry:
- Photocopy of ID proof (Xerox copy).
- 1 Passport size Photograph.
- Printout of this email, Resume.
- Last 3Months salary slips.
Venue Details:
Surya Sapphire, Plot No. 3,
1st Phase, Electronic City,
Hosur Road, Land Mark : Near D-Mart or Bharth Petroleum Bunk,
Bengaluru, Karnataka 560100.
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